Our return policy does not include refunds or returns. Once a purchase is made, it is considered final and cannot be returned for a refund. We encourage customers to carefully review their purchases and ask any questions they may have before completing the transaction to ensure satisfaction with their order. If there are any issues with the product or if it arrives damaged, please contact our customer service team, and we will work with you to address the situation and find a suitable resolution.

Our replacement policy allows for the exchange of a product under certain conditions. If you receive a damaged or defective item, you may be eligible for a replacement. Please follow these steps to initiate a replacement:

• Contact our customer service team within 06-07 days of receiving the product and provide them with the details of the issue, including any relevant photographs or evidence.
• Our customer service team will assess your request and guide you through the replacement  and exchange process. They may ask for additional information or documentation to support your claim.
• If your request is approved, we will provide instructions for returning the damaged or defective item. Please ensure that the product is in its original packaging and includes all accessories, tags, and labels.
• Please note that if you have request for replacement process the charge for replacement  of courier will be charged from customer.
• Once we receive the returned item, our team will inspect it to verify the damage or defect. If it meets the necessary criteria, we will proceed with the replacement process.
• The replacement product will be dispatched to you as soon as possible, depending on availability. We will provide you with the tracking details for your reference.

Please note that our replacement policy applies only to damaged or defective items and is subject to certain terms and conditions. It does not cover issues arising from misuse, improper handling, or normal wear and tear. Additionally, the availability of a replacement product may depend on stock availability.

We strive to provide a satisfactory resolution for any issues encountered with our products. If you have any further questions or concerns about our replacement policy, please feel free to contact our customer service team for assistance.

Note: If you got wrong product or damage product. you can exchange only within 7 days of product purchase. (Make video of wrong product and damage). We will only accepted that product.

PRODUCT RETURN  AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES :-

• Product is washed/damaged/worn
• Part of missing delivered full product 
• Products must be in their original condition
• Products which were sold as combos/sets, are not eligible for return/replacement as individual items
• If, according to your opinion you don't like the product, this return reason is not acceptable
• Replacements will be made basis availability of that product on the website
• In case of damaged from your side, this product is non-refundable

Exchanges
No Reverse pickup facility available and only exchange done by us.

If you have any further questions, please e-mail us at cuegenius.info@gmail.com